Free USPS shipping within the U.S., tracking included
30-day money-back guarantee. Not happy? Full refund.
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Returns & Delivery
When will my order be delivered?
Orders are typically processed within 1–4 business days (Monday to Friday). After processing, transit time usually takes 7–12 business days (Monday to Friday), depending on your location. Estimated Delivery Time = Processing Time + Transit Time
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking details. Please allow 48–72 hours for tracking updates to appear after dispatch, especially during busy periods. You can track your order at any time through our Track Your Order page.
Can I return my product?
We offer a 30-day return period starting from the date your order is delivered. To be eligible for a return, items must be: unused in their original condition in the original packaging complete with all included parts and accessories.
How do I start a return?
Please contact us at: support@vepine.com Include the following details in your message: your order number the reason for the return clear photos if the item is damaged or incorrect Our support team will review your request and provide the return instructions.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged, defective, or not functioning as expected, please contact our support team within 24 hours of delivery. To help us resolve the issue efficiently, please include clear photos of the product, the packaging, and the shipping label if available. Once your request has been reviewed, our team will determine the appropriate solution, which may include a replacement or a full refund. If the issue is confirmed to have occurred during shipping or before delivery, Vepine will cover any related return or replacement shipping costs.
