Hi there. How can we help you?
You can email us. We are there for you!
Our support team aims to respond to all inquiries within 24 business hours.
Frequently asked questions
When will my order be delivered?
Orders are typically processed within 1–4 business days (Monday to Friday).
After processing, transit time usually takes 7–12 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking details. Please allow 48–72 hours for tracking updates to appear after dispatch, especially during busy periods.
You can track your order at any time through our Track Your Order page.
Can I return my product?
We offer a 30-day return period starting from the date your order is delivered.
To be eligible for a return, items must be:
unused
in their original condition
in the original packaging
complete with all included parts and accessories.
How do I start a return?
Please contact us at: support@vepine.com
Include the following details in your message:
your order number
the reason for the return
clear photos if the item is damaged or incorrect
Our support team will review your request and provide the return instructions.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged, defective, or not functioning as expected, please contact our support team within 24 hours of delivery.
To help us resolve the issue efficiently, please include clear photos of the product, the packaging, and the shipping label if available.
Once your request has been reviewed, our team will determine the appropriate solution, which may include a replacement or a full refund. If the issue is confirmed to have occurred during shipping or before delivery, Vepine will cover any related return or replacement shipping costs.
When will I receive my refund?
Once your returned item is received and inspected, approved refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Is it safe to shop on your website?
Yes. Your privacy and payment security are important to us. Vepine uses industry-standard SSL encryption and secure payment gateways to protect your personal and payment information during checkout.
All transactions are processed through trusted payment providers, and your data is encrypted during transmission. We do not store sensitive payment card details on our servers, allowing you to shop with confidence.